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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Grace Jung

January 8, 2025

5  out of  5
rating by Grace Jung
"Jarrod Rush was very friendly and quick to resolve my concerns. I could tell he was very dedicated to solving my problem. I wish more people would treat their customers with the same kindness as he does. I highly recommend him."
We responded:
"Hi Grace, thank you for your wonderful feedback! We're delighted to hear that Jarrod was able to resolve your concerns quickly and with such dedication. It's great to know that his kindness and professionalism made a positive impact on your experience. We'll be sure to share your kind words with Jarrod. Your recommendation means a lot to us!"
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Craig Hanna

December 10, 2024

5  out of  5
rating by Craig Hanna
"I can’t say enough great things about Jarrod Rush, his incredible team, and the outstanding service I received. I had a very challenging situation involving a claim against one of their policyholders. To clarify, the issue wasn’t with State Farm or Jarrod’s team—it was due to the policyholder not having the proper insurance coverage. On top of that, Big N Services, the company involved, mishandled the repair of my company’s K9 trailer. They not only took the funds paid out by my insurance back in May but also caused further damage to the trailer. Despite the involvement of law enforcement and parts eventually being ordered, Big N Services still failed to properly install them, leaving me in a tough spot. Enter Jarrod and his amazing team. Jarrod personally took swift action to help get this problem resolved. His office staff was patient and understanding, even when I was frustrated and emotional. They listened to my concerns and went above and beyond, treating me with care and professionalism, even though I wasn’t a direct customer. Special shoutout to Bryce, the adjuster, who was phenomenal throughout this ordeal. He was true to his word every step of the way and ensured the process moved forward effectively. Bryce and Jarrod’s team exemplify what it means to provide exceptional service. They didn’t just handle the claim—they went up to bat for me in ways I never expected. It takes a dedicated and compassionate team like this to turn such a stressful situation around. Thank you, Jarrod, Bryce, and the entire team at State Farm. You’ve earned every bit of this five-star review!"
We responded:
"Hello Craig, thank you so much for sharing your experience! We're incredibly grateful for your kind words. It's heartening to hear that we were able to assist you through such a challenging situation with understanding, and professionalism. We're especially glad that Bryce was able to provide exceptional support and follow through every step of the way. Your recognition of our dedication and compassion means a lot to us. We're proud to have a team that goes above and beyond, even in the toughest circumstances. Thank you for your five-star review and for trusting us to help resolve your issue. If you need any further assistance, please don't hesitate to reach out!"
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Alicia W

December 6, 2024

5  out of  5
rating by Alicia W
"I want to share what a great experience I have had working with Amanda Lester. She has been incredibly patient and kind while working with me on an home owner policy explaining everything in detail. It’s not every day that you get wonderful customer service and she has gone above and beyond. Thank you so much The team at the Jarod Rush agency is amazing!"
We responded:
"Thank you for sharing your wonderful experience with Amanda Lester! We're thrilled to hear that she has been incredibly patient and kind while helping you with your homeowner policy. It's great to know that she explained everything in detail and provided exceptional customer service. We appreciate your kind words about Amanda and the entire team at the Jarod Rush agency. If you need any further assistance, please don't hesitate to reach out!"
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Austin M

October 22, 2024

5  out of  5
rating by Austin M
"Justin did a great job explaining everything and being patient. 10/10 recommend Jarrod"
We responded:
"Austin, thank you for your fantastic feedback! We’re thrilled to hear that Justin did a great job explaining everything and was patient throughout the process. Your 10/10 recommendation for Jarrod means a lot to us. We look forward to continuing to provide you with excellent service!"
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Ryland Leyton

October 8, 2024

5  out of  5
rating by Ryland Leyton
"Always responsive and helpful!"
We responded:
"Thank you for your kind words! We’re delighted to hear that you’ve found our team to be always responsive and helpful. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service!"
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Tywana Elliott

October 4, 2024

5  out of  5
rating by Tywana Elliott
"State farm in Wylie Texas… Jerrod Rush Team ⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Hi Tywana, thank you for your stellar review! We’re thrilled to hear that the Jerrod Rush Team at State Farm in Wylie, Texas, provided you with such outstanding service. Your six-star rating means the world to us, and we’re excited to continue delivering top-notch care. We look forward to serving you again soon!"
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Phillip Earl

October 4, 2024

5  out of  5
rating by Phillip Earl
"Outstanding customer care even after 5pm. Super excited about this agency."
We responded:
"Hi Phillip, thank you for your fantastic feedback! We’re thrilled to hear that you received outstanding customer care, even after hours. Your excitement about our agency means a lot to us, and we’re committed to continuing to provide you with excellent service. We look forward to serving you again soon!"
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Jacoby Broadnax

October 2, 2024

5  out of  5
rating by Jacoby Broadnax
"I was in a bind and Justin Waltz helped me out like I was his own family. He not only secured my car insurance but found a way to bundle my renters insurance as well. Forget Jake from state farm my go to guy is Justin from State Farm"
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Justin Waltz provided such exceptional service, treating you like family and securing both your car and renters insurance. Your loyalty and recommendation mean a lot to us. Forget Jake from State Farm—Justin from State Farm is your go-to guy!"
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Don

September 13, 2024

5  out of  5
rating by Don
"My wife and I had a very good experience with Jennifer Tran, Customer Service Manager. Very friendly, very professional!"
We responded:
"Hi Don, thank you so much for your kind words! We’re thrilled to hear that you and your wife had a great experience with Jennifer Tran. We take pride in our team’s professionalism and friendliness, and it’s always rewarding to see it reflected in feedback from valued customers like you. Thanks again for the great review and for trusting State Farm with your insurance needs. We appreciate your support!"
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Ashley Obregon

September 4, 2024

5  out of  5
rating by Ashley Obregon
"Jennifer is amazing! Always so on top of it and quick to assist me with anything I need!"
We responded:
"Ashley, thank you for the 5-star review! We truly appreciate your business and your support. Please let us know if you have any questions or concerns in the future. We are always here to help!"
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Renee Smith

August 31, 2024

5  out of  5
rating by Renee Smith
"Amanda was so amazing. She walked us through every option and discount that they have. She help our family save $1000 a year. That is incredible in itself. If you need a quote call Amanda"
We responded:
"Thank you for sharing your experience! We’re thrilled to hear that Amanda provided exceptional service, helping you explore all options and discounts to save your family $1,000 a year. That’s fantastic to hear! We truly appreciate your review and are glad Amanda could make such a positive impact!"
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Dozie O

August 30, 2024

5  out of  5
rating by Dozie O
"Excellent service! Jennifer Tran is awesome and she provides great service and I highly recommend her to everyone!"
We responded:
"Thank you so much for your 5 star review! We're thrilled to hear that Jennifer provided you with excellent service. Your review means a lot to us, and we're proud to have Jennifer on our team."
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Dustin 4885

August 15, 2024

5  out of  5
rating by Dustin 4885
"Justin was awesome! He got me a good policy for my motorcycle and happily answered any and all questions i asked him. Thanks Justin!"
We responded:
"Dustin, we are honored you trusted us to insure your motorcycle! We appreciate your positive feedback and are always here if you have questions! "
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Shelley Pittman

August 12, 2024

5  out of  5
rating by Shelley Pittman
"Justin was amazing! He got me a quote very quickly and saved me hundreds of dollars."
We responded:
"Shelly it is exciting to save people money while showing the value of State Farm auto insurance and home insurance. Thanks for the shout out for Justin and the job he did. "
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Amelie Harris

August 7, 2024

5  out of  5
rating by Amelie Harris
"Working with Amanda has been so easy! Not only did she lower my auto insurance premium SIGNIFICANTLY for the same coverage I had but she did this while also adding a new driver & a new vehicle to my policy! She also lowered my home owners premium by 60% for the same coverage. She is very knowledgeable, communicated well & demonstrated compassion for my situation. She respected the urgency of my deadlines & went above & beyond to make sure all of my needs were met in a timely manner. I could not be more satisfied! Give her a call—you won’t be disappointed."
We responded:
"Amanda works hard to make the process easy in getting great value for you and your family in auto insurance and Home insurance. You can have confidence in everything she does for you. "
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DAWN ELLEGOOD

July 31, 2024

5  out of  5
rating by DAWN ELLEGOOD
"I've known for some time that I needed to change insurance companies due to cost but was dreading doing the research. Amanda made this process SO easy! All I had to do was call and cancel the old policy. She handled everything else. I appreciate having an actual live "body" in my area that I can call. Thanks Amanda! You're the best!"
We responded:
"It is so fun to educate and help families like yourself understand the value and give great service around Auto insurance and home insurance. "
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Randy Smith

June 28, 2024

1  out of  5
rating by Randy Smith
"Regretful service annd follow up experience. Got two different auto insurance quotes from two different people in the office for exactly the same coverage in exactly the same car (and yet a third rate from corporate). Have been working on a separate life insurance matter for three weeks, that is still unresolved with few/no updates from this office. Asked the staff (Jordan) to have Mr. Rush call me a week ago to discuss all this. Still nothing even as of today. Fed up. Chose a different local agent."
We responded:
"Dear Mr. Smith, Thank you for expressing your concerns about the accuracy of your auto insurance quote and the unresolved issues with your life insurance matter. We understand the importance of addressing these matters promptly and providing you with accurate information. At State Farm, we strive to provide transparent and consistent pricing based on the data input we receive. It is important to us that you have confidence in the accuracy of the quotes we provide. Regarding your life insurance matter, I am committed to resolving this issue and providing you with the necessary updates. Jordans efforts to resolve this issue involved her driving to your house as she recognized your concerns and desperately tried to navigate those concerns that were outside of her control. Jordan along with my entire team value our customers and strive to provide exceptional service, even in challenging situation. Sincerely, Jarrod Rush"
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chor sovannarith

May 12, 2024

5  out of  5
rating by chor sovannarith
"Bob is a cool guy. He's funny and helpful. He answered all the questions with details and tried to double check if he's not quite sure about something. Because I just moved here from other country, so things aren't the same with everybody else who's in the US. He also made sure I understand his English well since English isn't my first language. Definitely 5 stars for Bob!! :)"
We responded:
"Thank you so much for your kind words and your 5-star rating! We are thrilled to hear that you had a smooth and painless experience with our licensed insurance representative, Bob. He is indeed very patient, professional, and thorough, and we are lucky to have him on our team. We appreciate your trust in us, and we are happy to welcome you to our family of satisfied customers! Please feel free to contact us anytime if you have any questions or concerns about your home and auto insurance. We look forward to seeing you again soon and serving you for many years to come. Thank you for choosing Jarrod Rush State Farm Insurance Agency."
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Mayur Ragunathi

May 9, 2024

5  out of  5
rating by Mayur Ragunathi
"Highly recommend them. Work with Mr Robert or goes by bob! He is easy to work with and will take care of all your stuff hassle free. Don’t deal with anyone else but him! Great customer service and does what he can to help you get the best deal possible"
We responded:
"Wow, thank you for your amazing review, Mayur! We're overjoyed to hear that you love Bob and our service. We always aim to be friendly and helpful to our customers. You are part of our insurance family and we're honored to have you. Thank you for your enthusiasm and support. We hope you'll continue to enjoy your service and share with others!"
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DJ PC

May 3, 2024

5  out of  5
rating by DJ PC
"I typically work with Jennifer T. at Jarrod's office and she does a great job answering my questions. It's a pleasure working with Jennifer."
We responded:
"Thank you so much for your wonderful review. We are thrilled that you had a great experience with Jennifer here at our office. She is an amazing member of our team and always goes the extra mile to make sure our customers are happy and satisfied. 💯"
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mrnostalgia76

April 29, 2024

4  out of  5
rating by mrnostalgia76
"Jarrod and his team were great to work with and put together a package for all of our insurance needs."
We responded:
"We are happy to hear that we were able to provide you with flexible and hassle-free service, and that you found a quote that fit your budget. We know how stressful it can be to deal with insurance matters, and we are here to make it easier for you. 😊"
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Bryan King

April 25, 2024

5  out of  5
rating by Bryan King
"Very helpful and quick to respond"
We responded:
"Bryan, thank you so much for your kind words and your trust in Jarrod Rush State Farm Insurance. We are thrilled to hear that you are happy with our insurance products and our service. We appreciate your business and look forward to hearing from you again soon!"
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Karina Hernandez

April 17, 2024

5  out of  5
rating by Karina Hernandez
"Jennifer Tran was very nice and attentive great service."
We responded:
"Thank you for your review, Karina! We’re delighted to hear that Jennifer has been very helpful and kind to you. She is one of our most experienced and dedicated service specialists and we’re proud to have her on our team. We’re glad to have you as part of our Jarrod Rush State Farm family. 😊"
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Chris Ranzer

April 16, 2024

5  out of  5
rating by Chris Ranzer
"Amanda helped me with my policy & went thru it with me to fit my personal vehicle needs . She also set me up with renters insurance to get the bundle rate . She was very helpful & I am glad I switched to State Farm ."
We responded:
"Chris, thank you for your kind words and 5-star rating! We are thrilled to hear that you had a smooth and helpful experience with Amanda at Jarrod Rush State Farm. She is patient, professional, and thorough and we are lucky to have her on our team! We appreciate your trust in us and are happy to welcome you to our family of satisfied customers. Please feel free to contact us anytime if you have any questions or concerns and we look forward to seeing you again soon and serving you for many years to come!"
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Alicia Smith

April 12, 2024

5  out of  5
rating by Alicia Smith
"I emailed about a change I needed to make to my policy, and before the day was over, the change was made! They handle all our insurance needs , home, auto and life and we absolutely love this team! I highly recommend Jarrod Rush and his team!"
We responded:
"Alicia, what a wonderful review! Thank you for taking the time to write it and for giving us a perfect rating. We are glad that you found our customer service prompt and attentive! We value your feedback and your loyalty."